Shipping Policy

We ship ground via USPS or UPS Monday to Friday, unless requested otherwise. All orders placed before 12PM PST will ship that same day. Specific products may ship on specific days only, see product descriptions.

Contact us here or email us at orders@nanajoes.com if you have additional questions.

Updated January 3, 2024.

Return Policy

If you're unhappy with your order for any reason, please let us know right away and we'll get back to you within 24 hours. We appreciate any and all feedback (it helps us grow as a business) and look forward to hearing how we can better serve you in the future.

While we know our granola may not be for everyone we are unable to refund every order but will investigate the issues and contact you immediately if you qualify for a refund. We cannot accept wrongfully ordered or any products shipped back to our facility due to the gluten free nature of our kitchen. We want to make sure you feel safe ordering from us so we take every measure to guarantee our kitchen meets our Gluten Free standards.

Contact us here or email us at orders@nanajoes.com and we'll figure something out.

Updated January 3, 2024.